All week I've been talking to my coaching clients about the importance of a monthly newsletter. It seems so old fashioned, doesn't it? But I actually count it as one of the most important elements of my marketing!
A newsletter is a fun, casual way to stay in front of your customers and prospects. It's not "salesy" and it's predictable. When you add someone to your newsletter list, you know they are going to hear from you every month. For prospects, it's a gentle reminder that you're still here, ready for them to sign up/join/buy when they are ready. For current clients, it keeps you on their radar, and when you ask them to refer you to their friends, they will!
Let's face it. Your current clients may use your services, but they may not know you are taking new clients. You have to actually say, "Tell your friends! We have room for more!"
When your prospects request more info, call you, or email you, they may not be ready to buy yet. You don't want to hound them forever, do you? Yuck. So you reach out a couple times and then put them on your newsletter list. It's a very easy way to systematically reach out to them, without them feeling like you're chasing them down.
Here are some tips for connecting with your clients via newsletters:
Don't be formal, be fun!
No reason to use a professional voice--be casual, like the tone of this blog. Write FUN articles about you, your family, the weather, the changing seasons, your dog (seriously!), sports, or anything else you love to write about!
Blast your message on multiple channels
When you write your newsletter each month, you need to send the message on multiple channels: Post it on your website, send it as an email, post it on Facebook (use the website link), and also mail it to their mailbox! Don't worry--you aren't bombarding people. Some will read it via email, others don't even check their email! Some will catch it on Facebook, and others will be surprised to get some fun mail (instead of just bills!)
Be Real and Be You
In the social media age, we are all hungry for people who are "real" and authentic. We don't need stiff and formal. (Seriously. Even if you're an insurance agent or dentist!) Write a really fun front page article (or ask your spouse to help you). The goal is to touch base with your clients and prospects in a friendly, engaging way. You want them to LIKE you, so they will buy from you!
Entertain your reader
Please, for the love, do not write about technical things. If you're a dentist, don't tell me how to clean my teeth! If you're a chiropractor, don't write about subluxation. Just entertain me! Add a funny comic strip or pictures of your pets! If you're not fun or interesting, they won't read it, and you'll be wasting your time, and that will be a bummer, now won't it?!
Use lots of pictures (and pull from your Facebook page)
A GREAT idea for filling your newsletter is to pull content that you already posted on Facebook! Whoo hoo! Reusing material is a great idea! You already posted those pictures--now go grab them and add them to your newsletter. Most people didn't see them on Facebook the first time around, and even if they did, things move so quickly now days that they can see them again. No problemo.
Listen--I'm an avid reader, but most people aren't. They love to SCAN and they love pictures! So fill your newsletter with fun pictures!
Get your newsletter in the mailbox
I know. It's a ton of work to actually mail a paper newsletter to your list's mailbox. But you know what? NO ONE is doing this! Do you want to stand out? Do you want more clients? You do? Then it's worth all the work and effort to design a newsletter, print it, address it, and send it in the mail! (You can pay companies to help you with this, too.)
If you really, truly want to grow your business, you need to ramp up your newsletters. Put reminders on your phone for the first of every month to start writing your front page article. Put another reminder to send it to the printers on the 10th of the month.
Get your office staff to do the bulk of the work for you! You can even write several articles at once for the next couple months! (Totally ninja, I know!)
It all comes down to systems. You have to make a system for getting your newsletter done every month. It takes discipline for sure. But if you want to grow your business, you have to make this a priority! It works. I promise.
(You can see my newsletter link on my website HERE.)
Hi, I'm Jen Hickle!